Privacy Policy

Privacy Policy

Effective Date: March 2nd, 2026

Website: audwaysolutions.com | Audway Solutions LLC

1. Overview

Audway Solutions LLC ("we," "us," or "our") operates audwaysolutions.com (the "Site"). This Privacy Policy describes how we collect, use, and protect information from visitors to our Site and clients who engage our services. By using our Site, you agree to the practices described in this policy.

2. Information We Collect

2a. Information You Provide

We may collect the following information when you contact us, request a quote, or engage our services:

Full name and business name
Email address and phone number
Business address and service location
Project details, goals, and materials you share with us
Payment information (processed securely through third-party processors — we do not store card data)

2b. Information Collected Automatically

When you visit our Site, our service providers, or we, may automatically collect:

IP address and approximate geographic location
Browser type and device information
Pages visited, time on site, and referring URLs
Cookie and tracking data (see Section 5)

3. How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide quotes
Deliver and manage web design and retainer services
Communicate about your project, invoices, and account
Improve our Site, services, and business operations
Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Tools & Services

To operate our business and deliver services, we use the following third-party platforms. Each has its own privacy policy governing how your data is handled:

GoHighLevel — CRM, contact management, and business operations
SiteGround — Website hosting and server management
Google Analytics — Site traffic analysis and visitor behavior
Stripe — Payment processing
LeadConnector (Twilio) — SMS and phone communication services

We encourage you to review the privacy policies of these third parties to understand how your data may be used.

5. Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can control cookie settings through your browser. Note that disabling cookies may affect Site functionality.

Types of cookies we may use:

Essential cookies — Required for basic Site functionality
Analytics cookies — Help us understand how visitors use the Site (e.g., Google Analytics)

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, and comply with legal obligations. Client project data is retained for a minimum of three (3) years following project completion. You may request deletion of your data at any time (see Section 8).

7. Data Security

We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and contact us immediately if you suspect unauthorized access.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. The effective date at the top of this document reflects the most recent revision. Continued use of our Site following any changes constitutes your acceptance of the updated policy.

11. SMS & Text Message Communications

By providing your phone number and checking the SMS consent box on any form on our Site, you agree to receive text messages from Audway Solutions LLC. These messages may include appointment confirmations, booking reminders, project updates, and general business communications.

Consent is not a condition of purchase. You are not required to consent to SMS messages to receive our services.

Message frequency varies based on your interactions with us. Message and data rates may apply.

To opt out at any time, reply STOP to any message you receive from us. You may also contact us at [email protected] to be removed from SMS communications.

To request help, reply HELP to any message or contact us directly.

We do not sell, rent, or share your phone number with third parties for their marketing purposes. SMS consent is not transferable.
All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.